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Posts tagged "Facebook for business"

Growing Your Social Media Community – The Dos and Don’ts

June 3rd, 2022 Posted by Uncategorized 0 comments on “Growing Your Social Media Community – The Dos and Don’ts”

Your followers are more than just a number; they are part of your online community. Viewing them as such will influence how you engage with and treat them. Growing your online community takes time and patience, and while there are some shortcuts that you can take to boost your following in the short term, these can have detrimental effects on your brand. We unpack some of our dos and don’ts when it comes to growing your social media community. 

Know Your Audience

This may sound obvious, but you would be surprised by how many brands and businesses don’t know their target audience, especially online. It’s important to be specific here – considering “everyone” as your target audience will only make it harder for you to create content and engage with them. Define your target audience’s age bracket, their interests, the challenges they face and so on. 

Thoughtfully Engage with Your Audience

Knowing your audience will help you appropriately engage with them. Create content that is relevant to your followers and give them the opportunity to get to know the real you. Ask them questions, and ask for feedback on products or services – creating a poll on Instagram is a fun way to do this. 

No one likes being ignored, so when a follower asks a question, sends a DM or tags you in a post, it’s important to respond. Taking the time to do this will also show that you care and value them. Meta Business Suite allows you to have saved replies for generic questions, and you can also set up an auto-reply for any DMs sent outside of your working hours. We recommend checking your inbox at least twice a day – once in the morning and the afternoon. 

Be Authentic 

People connect with people, and sharing your story will help you build a stronger connection with your audience based on shared values and interests. Your community wants to know that you are not just a faceless brand – share the people behind your brand, share your story along with your struggles and successes.

Collaborating with Other Brands

Collaborating is not just about working with a brand or influencer that has a huge following. Quality is as important, if not more important, than quantity. Choose like-minded brands or people who your audience will relate to. Instead of paying large amounts of money for influencers, consider working with brand ambassadors who genuinely believe in your brand and will tell their friends and family about it. Your audience trusts you and looks to you for sound advice, don’t collaborate with brands you don’t believe in. 

A common way to collaborate with other brands is through a giveaway. Remember, the goal is to widen your reach and acquire new followers that may turn into customers. To do this, you need to collaborate with a brand that will expose you to a new audience that will also care about your product or service.  

Don’t Buy followers. Ever

Yes, you can buy followers, but this is against Instagram’s terms of service, so the price you pay could be more than monetary. At worst, it could cost you your Instagram account and, at best, a decrease in engagement. When you buy followers, they are mostly bots and inactive accounts that won’t be adding any value and what good are thousands of followers who don’t engage with you? Engagement is key to how Instagram’s algorithm shows posts to users. Without likes or comments, your post probably won’t show up on your audience’s newsfeeds and it won’t show up on any Explore Pages. Other users may also be deterred seeing that you have thousands of followers and no engagement, which is why you should get followers the right way.

Don’t Play the Follow/Unfollow Game

How is this game played? By following accounts in your niche every day hoping that they will follow you back. After a few days, whether these accounts follow you back or not, you unfollow them to lower your follower/following ratio to make your account cleaner and manageable. This may seem like a good idea, but there are some major downsides! Instagram can detect how many accounts you are following and unfollowing, so they will block your page if they find you are taking shortcuts. You’ll lose the trust of your followers because this shows that they are just another number to you. You’ll also waste time keeping track of which accounts you have followed/unfollowed.

Followers need to be acquired the right way, through engagement, authenticity and quality content. Don’t be afraid to ask people to follow you too, you can work it into your content by pitching what your audience will get if they follow you or by hinting at upcoming content that they won’t want to miss. Sometimes people just need a nudge.


Have More Questions? Get in Touch!

Meta Business Suite on Desktop

Everything You Need to Know About Meta Business Suite

April 4th, 2022 Posted by Uncategorized 0 comments on “Everything You Need to Know About Meta Business Suite”

It’s been just over a year since Meta launched Business Suite, a free platform where you can manage both your Facebook and Instagram pages. No more constant flipping between the two, this all-in-one platform was designed to save business owners time and allow you to manage your pages in one place. There is always the initial awkward stage of getting used to Meta’s updates, but it is best to get acquainted with Meta Business Suite as it looks like it is here to stay and will most likely replace Facebook Business Manager.

Meta Business Suite vs Facebook Business Manager vs Creator Studio – Making sense of it all

You can do everything on Meta Business Suite that you could do on Facebook Business Manager, however, it offers more powerful features. It combines key components that you need to successfully manage your Facebook and Instagram accounts, these include posting, insights, advertising and messaging. 

Creator Studio is especially similar to Meta Business Suite. While Meta Business Suite lets you create and schedule posts, stories and ads across platforms, Creator Studio focuses on content tools for content creators and includes monetization features, post setup, post testing and a collection of royalty-free sounds.

Business Suite Features and How to use them 

Some of the keys features of Meta Business Suite include the following:

Posts and Stories 

Creating and scheduling posts and stories is one of the most used features of Meta Business Suite. Under the navigation menu, click on posts and stories. Here you can create posts and stories across Facebook and Instagram or schedule them for a later time. It even gives you insight into when your optimal times are to post.

Insights

Under the insights tab, you can view how your content is performing on both Facebook and Instagram. You can also access key metrics such as trends, reach, demographic and geographic data presented in easy to read visual reports.  

Meta Business Insights tab

Manage Your Inbox

Read and respond to messages and comments across Facebook, Messenger and Instagram. You can also create automated replies and save these to respond faster to frequently asked questions.

Inbox on Meta Business Suite

Commerce

You will first have to set up a commerce account on Facebook Commerce Manager before you can access your inventory and sales through Business Suite. First set up a shop and/or a catalogue. Shop lets customers browse items via a “Shop” tab on Facebook and Instagram, and Catalogues allow you to integrate with your eCommerce solution to advertise products you sell off of Facebook and Instagram.

Third-party Apps 

If you use third-party apps such as WooCommerce or Canva, yes you guessed it, you can also connect these to Business Suite. Go to All Tools, under Manage you will find the Business Apps tab. Search for the app that you would like to add, select the app and then click on Connect.

Third Party Apps Meta Business Suite

Woocommerce Meta Business Suite

Facebook Business Suite is a useful, free tool that saves you time by allowing you to manage your Instagram and Facebook accounts in one place. This platform will likely change and evolve, so we recommend getting familiar with it sooner rather than later. We are passionate about helping you flourish online, so if you need assistance, click here to get in touch with the Lambs.


Have More Questions? Get in Touch!

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Common Misconceptions about Social Media Marketing

May 5th, 2021 Posted by Uncategorized 2,102 comments on “Common Misconceptions about Social Media Marketing”

We’re all familiar with how to use social media to connect with friends and family online, but social media as a marketing tool for business is a whole different ball game. Similarly to all types of marketing, Social Media Marketing requires mindfulness, strategy, time and resources. The easy accessibility of apps such as Instagram, Facebook and Linkedin has led to a number of common misconceptions being formed by Small Business Owners about social media marketing.

 

Social Media Marketing is Free

 

Time is a currency. As a business owner, the time you spend trying to grow online can be used to improve your core business offering. Joining social media platforms might be free, but the skills and resources required to manage your social media pages are definitely not. It’s also important to note that different social media platforms have tools that allow you to run paid ads.

 

My Customers aren’t on Social Media

 

People from a variety of demographics are active on social media. Facebook alone has over 3 billion active users. Remember that your clients are people who are social and have interests outside of your business or sector, why not offer value to them on the platforms that are easily digestible, accessible and convenient? There are many reasons why social media is important for your business – we are well within the digital age and people are spending more time online.

 

It’s all about Going Viral

 

The obsession with going viral on social media is closely linked to the misconception that social media marketing success happens overnight. Going viral leads to an increase in the number of followers your page gets from just one post but it doesn’t necessarily guarantee brand loyalty or a significant increase in customers. At The Social Lamb, we do content creation, community management, hashtag research and prepare data reports which ensure that you stay consistent online as your social media pages grow and generate more leads.

 

The Only Key to Success on Social Media is Posting Often

 

‘Quality over quantity’ definitely applies when it comes to posting content on your social media platforms. Your posts need to be customer-centric, educational and worth engaging with. Social media is about creating value for your target audience, it’s about engaging with them and not talking at them. Tact, strategy and creativity are all essential in social media marketing so posting too much can actually be detrimental to your social media goals. When the focus is only on selling, that content is no longer enjoyable to your audience.

 

We’re passionate about creative storytelling, educating and helping businesses grow online. We also offer Social Media Training to give you tips and tricks on how to flourish on social media platforms such as Instagram, Facebook and LinkedIn. Click here to find out more about how we help businesses shake things up on social media.

Person holding phone looking at Instagram

Welcome to The Social Lamb – Everything You Need to Know About Getting Started with Us

September 30th, 2020 Posted by Uncategorized 0 comments on “Welcome to The Social Lamb – Everything You Need to Know About Getting Started with Us”

Welcome To The Social Lamb - Everything You Need

To Know About Getting Started With Us!

If you have just signed on as a client of ours, we are so happy that you chose us to manage your social media!

Before we begin working our magic, we need access to your pages. We’ve put together this step-by-step guide to help you through this process. If you need help along the way, don’t hesitate to give us a call!

  • You will need to grant us access to your Facebook page (see further details below)
  • We also need your Instagram login details to access your account
  • If we are managing your LinkedIn page, we will require you to grant us access to your business page (see further details below)

Facebook Business Manager

Facebook rules have gotten stricter over the years, with business pages being monitored very closely. One of the important things to note is that each business has to have its own ad account for advertising. Don’t stress, we will still do all of your campaign management and updating, this only means that you need to create your own ad account which we can access.

So where to begin? Below we have a step-by-step guide of how to set it up. If you do struggle with this process or don’t have the time to create it, you can send us your Facebook login details, we would be happy to set it up for you!

Create Your Business Manager:

  1. https://business.facebook.com/overview
  2. Click on Create Account.
  3. Enter a name for your business, your name and work email address and click Next.
  4. Enter your business details and click Submit.

Add Your Business Page to Business Manager:

  1. When you are in the Business Manager, click on Business Settings.
  2. On the left-hand side, under the Accounts Tab, click on Pages.
  3. Click on Add a Page. Type in Your Business Page name and click Add Page.

Create an Ad Account in your Business Manager:

  1. When you are in Business Settings, on the left-hand side, click on Ad Accounts.
  2. Click on Add and select Create New Ad Account.
  3. Enter your company name as the Ad Account name.
  4. Change the currency option to ZAR – South African Rand.
  5. Select My Business.
  6. Grant yourself access by making sure your name and all options have been turned on.
  7. Now to add a payment method to your Ad Account, click the Ad Account you have created.
  8. On the right-hand side there should be an arrow, click on it and click View Payment Methods.
  9. Enter your card details and follow the instructions. (You may use a debit or credit card as a payment method)

Add The Social Lamb to your Business Manager:

  1. Go to Business Settings in your Business Manager.
  2. Under the Users tab on the left-hand side, click on People.
  3. Click Add and type in laura@thesociallamb.com
  4. Turn Admin Access on and click Next.
  5. Select your business page by typing in the name.
  6. Turn on Publish Content and Manage Page (all options should be turned on and blue) and press Next.
  7. Grant access to Ad Account (again, all should be on and blue).
  8. Send the invite to us.

LinkedIn Access

  1. Sign into your Page Admin Centre.
  2. Click the Admin tools dropdown at the top, right-hand side of the page and select Manage Admins.
  3. Select Designated Admins on the left-hand side
  4. Type in the name of the person you would like to add as admin and click Save Changes.

We know this may be a lot, so don’t hesitate to call if you need our help!

laptop on counter with mug and book and plants by window

Your Social Media During Lockdown

April 17th, 2020 Posted by Uncategorized 0 comments on “Your Social Media During Lockdown”

Your Social Media During Lockdown

The current lockdown and COVID-19 pandemic may have devastating impacts on businesses in our country, with many being faced with difficult decisions to make over the next few weeks. We are all waiting in anticipation for what life post lockdown will look like and as business owners, we hope that we will be able to get straight back to normal. But what will business after lockdown look like? If there is one thing we cannot deny, it is that COVID-19 has already and will change how businesses operate in the future. It has catalysed a digital revolution and whether businesses have embraced this revolution may be the difference between survival post lockdown.


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social media trends for 2020 by The Social Lamb

Social Media Trends for 2020 and Beyond!

January 17th, 2020 Posted by General 0 comments on “Social Media Trends for 2020 and Beyond!”

Social Media Trends for 2020 and Beyond!

Well, we’ve made it to the year 2020, and above all else, this feels like a year of CHANGE! 

Whether that be changing up your social media strategy, looking at how you engage with your audience differently, or asking yourself how your efforts on social can be more targeted and more effective in expanding your audience, and ultimately bringing in new customers and new business.

To ensure businesses remain competitive in this rapidly evolving consumer landscape, they should be asking themselves questions such as: ‘How do we make sure our content lands with our customers? How do we improve our messaging so it resonates more with our audiences? And how can we use social media to be even more of service to our customers this year?

Customers of the future expect better service delivery and more real-time feedback than ever before. So how can business and brands use social media platforms to connect more closely with their audiences in a way that creates impact and effectiveness? Here are some ways:

Use Social Media for Customer Service

Social media has evolved from a place to connect and share content with family and friends, to a sales and marketing tool, a product discovery platform, and, more recently, even a customer service channel. Take advantage of the real-time, direct nature of social platforms to give your customers access to your service teams so they can get the assistance they need quickly and efficiently.

Focus on Personalisation & Use Local Targeting

Although it may not be possible to create tailor-made content for every customer group, it will be important to ensure that your business is using location-based advertising as much as possible to take advantage of local customers and markets.

Continue Using User-Generated Content

Invite your audience into your world. Get their feedback. Ask them to be a part of creating and telling the story of your brand online. This helps to build credibility and a sense of authenticity about your product or service.

Create a Community

Creating a community will continue to be important this year. Establish your values, and talk about them often to draw those who hold the same values closer. This will establish a sense of loyalty and trust with your customers.

Be More Sensitive to the way Your Business Collects Users’ Data

As users become more aware of topical issues like data ethics and privacy, businesses and brands should expect tighter regulation and restrictions on certain platforms regarding access to users’ data and should be considering how they can collect and use user data in the most respectful way.

Here at The Social Lamb, we’re super excited to get to know even more of you this year. We look forward to using our expertise and experience to help bring your business or brand into the future!

business manager set up and access text over image of laptop and iphone on white desk

Guide to Facebook’s New Rules on Ad Accounts

April 15th, 2019 Posted by Social Media 0 comments on “Guide to Facebook’s New Rules on Ad Accounts”

Guide to Facebook's New Rules on Ad Accounts

Why do you need to set up your own Business Manager? Facebook Business Manager is an essential dashboard for organisations to securely share Facebook assets among multiple people or teams. Business Manager helps us advertisers integrate Facebook marketing efforts with your business.


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relentless innovation and iteration coupled with deep insights into user behaviour and trends have established Facebook Ads as the world’s most compelling advertising offering

The Rise and Evolution of Facebook Ads

February 22nd, 2019 Posted by Social Media 0 comments on “The Rise and Evolution of Facebook Ads”

The Rise and Evolution of Facebook Ads

When considering how and where to allocate advertising spend in the current digital economy, there is only one player that truly stands head and shoulders above the rest – Facebook.
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How to protect your social media accounts

Data privacy – how to protect your social media accounts

November 2nd, 2018 Posted by Security 0 comments on “Data privacy – how to protect your social media accounts”

Data privacy - How to Protect Your Social Media Accounts

We reported to you a few months about the changes that are occurring on a global scale in the laws governing how our personal data is used and disseminated.

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Using Facebook's targeted advertising is a great way to grow your audience when you’re just starting out on the platform and your organic reach is still low.

The benefits of using Facebook’s targeted advertising

October 10th, 2018 Posted by Social Media 0 comments on “The benefits of using Facebook’s targeted advertising”

The benefits of using Facebook’s targeted advertising

What are the benefits of using Facebook’s targeted advertising infrastructure? We often get asked this question by our clients and thought this would be a great opportunity to educate you on the benefits and pitfalls of making use of Facebook’s extensive, hyper-targeted advertising infrastructure.

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